Privacy Policy

Last updated: 1 January 2026

1. Introduction

MS&VG ("we", "us", "our") is an Australian-based company committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.msnvg.com or engage our services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Please read this policy carefully. If you do not agree with its terms, please stop using our Website.

2. Information We Collect

We may collect the following types of information:

• Contact information — your name, email address, company name, and any message you send us via our contact form or by email
• Appointment booking information — your name, email address, phone number, preferred service, and any notes you provide when booking a consultation through our online booking system
• Newsletter sign-up — your email address if you subscribe to our newsletter
• Usage data — information automatically collected when you visit our Website, such as your IP address, browser type, pages visited, and time spent on pages (collected via Google Analytics)
• Cookies and tracking technologies — small files placed on your device to help us understand how our Website is used (see Section 7)

We do not collect sensitive personal information such as financial data, health records, or government identification numbers through this Website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested
• Schedule and manage appointments booked through our online booking system
• Send confirmation and reminder emails for booked appointments
• Send you our newsletter if you have subscribed (you may unsubscribe at any time)
• Improve and optimise our Website and services
• Comply with applicable legal obligations
• Detect and prevent fraud, spam, and abuse

We will not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Consent — where you have given us clear consent to process your information for a specific purpose (e.g., newsletter subscription)
• Legitimate interests — where processing is necessary for our legitimate business interests (e.g., responding to enquiries, improving the Website), provided these are not overridden by your rights
• Legal obligation — where we are required to process your data to comply with applicable law

5. How We Share Your Information

We do not sell your personal information. We may share it only in the following limited circumstances:

• Service providers — third-party vendors who assist us in operating our Website or conducting our business (e.g., email delivery via our SMTP provider), subject to confidentiality obligations
• Analytics — Google Analytics to help us understand Website usage (see Section 7). Google's use of data is governed by Google's Privacy Policy
• Google Calendar — when you book an appointment, your name, email address, and service details are transmitted to Google Calendar via the Google Calendar API to create a calendar event. This is governed by Google's Privacy Policy
• Legal requirements — where disclosure is required by law, court order, or government authority
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Contact form submissions and enquiries are retained for a reasonable period to manage our business relationship with you. You may request deletion of your data at any time by contacting us at [email protected].

7. Cookies and Analytics

Our Website uses cookies and similar tracking technologies. We use Google Analytics to collect anonymised information about how visitors use the Website. This data includes pages viewed, time on site, and approximate geographic location (by country/city). No personally identifiable information is sent to Google Analytics.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on, or by adjusting your browser's cookie settings to block tracking cookies.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Form submissions are transmitted over an encrypted connection (HTTPS) and processed by our self-hosted mail infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information
• Objection — object to processing based on legitimate interests
• Withdrawal of consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe.

10. Children's Privacy

Our Website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

11. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

MS&VG
Australia
Email: [email protected]