Terms & Conditions

Last updated: 1 January 2026

1. Agreement to Terms

By accessing or using the MS&VG website at www.msnvg.com ("Website") or engaging our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use our Website or services.

2. About Us

MS&VG ("we", "us", "our") is an Australian-based AI automation and IT managed services company providing AI workflow automation, cybersecurity solutions, IT infrastructure management, web development, and related digital services to businesses. For enquiries, contact us at [email protected].

3. Services

We offer a range of professional services including, but not limited to:

• AI Workflow Automation and AI Efficiency Audits
• Custom AI Solutions and AI Product Development
• AI Chat Services, Virtual Assistants, AI Receptionist, and AI Support Agents
• Integration of AI into existing websites and platforms
• IT Service and Infrastructure Management
• Cybersecurity Solutions and Managed Security Services
• Cloud Services, Data Backup, and Disaster Recovery
• Website Building and Design
• Help Desk and Technical Support

Specific service terms, deliverables, timelines, and fees are governed by individual service agreements or statements of work entered into between MS&VG and the client.

4. Intellectual Property

All content on this Website — including text, graphics, logos, icons, images, and software — is the property of MS&VG or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written consent.

5. Acceptable Use

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the Website in any way that violates applicable local, national, or international laws or regulations
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the Website or its related systems
• Introduce viruses, malware, or other malicious or harmful code
• Engage in any conduct that restricts or inhibits anyone else's use or enjoyment of the Website

6. Contact Forms and Communications

By submitting a contact form or enquiry through this Website, you consent to us contacting you by email in response to your enquiry. We will not use your contact details for unsolicited marketing without your separate consent. All communications sent through the Website are subject to our Privacy Policy.

7. Appointment Booking

Our Website provides an online booking system that allows you to schedule a free consultation or assessment with our team. By making a booking, you agree to the following:

• Confirmation — a confirmation email will be sent to the address you provide upon successful booking. Please ensure your email address is correct.
• Cancellations — if you are unable to attend a scheduled appointment, please notify us as soon as possible by replying to your confirmation email or contacting us at [email protected]. We ask for at least 24 hours' notice where possible.
• No-shows — if you do not attend a scheduled appointment without notice, we reserve the right to decline future bookings at our discretion.
• Availability — all appointment slots are subject to availability. We reserve the right to cancel or reschedule appointments due to unforeseen circumstances and will notify you promptly if this occurs.
• No obligation — a booked consultation is free of charge and does not create any contractual obligation to engage our services.

8. Disclaimer of Warranties

The Website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components. We reserve the right to modify, suspend, or discontinue the Website at any time without notice.

8. Limitation of Liability

To the fullest extent permitted by law, MS&VG shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Website or our services. Our total liability for any claim arising in connection with these Terms shall not exceed the amount you have paid us in the three months preceding the claim.

9. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

10. Privacy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to this page with an updated "Last updated" date. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.

13. Contact

If you have any questions about these Terms, please contact us at [email protected].